Our pickup service covers all addresses and locations in Niagara Falls, Ontario (Canada) and Niagara Falls, New York (USA). Your pick-up time will be mentioned in your booking confirmation email.

You can cancel your tour up to 24 hours in advance of its start time and receive a full refund. If you cancel less than 24 hours before the tour's start time, you won't be able to obtain a refund, and the payment you made will be non-refundable.

It's important to note that some tours require a minimum number of travellers. If the minimum requirement is not met, the tour may be cancelled. However, if this happens, you can either reschedule for a different date or receive a full refund.

At the time of booking, you will receive confirmation. This tour passes through the United States and Canada, and all customers must have appropriate border crossing documentation and meet the mandatory requirements to enter both countries. You will need a valid passport or other accepted border crossing documentation on the day of travel. Please note that this tour is not wheelchair accessible, but strollers and service animals are permitted.

Non-US citizens must provide proof of COVID-19 vaccination to enter the US via land border crossing. It is important to reconfirm the border crossing requirements with the tour operator, and this includes PASSPORT, ESTA, and I-94 for non-US citizens entering the United States. Failure to contact the tour operator directly at least 24 hours before the tour date to confirm border crossing requirements may lead to booking cancellation without a refund.

Tour operator reserves the right to reschedule itineraries and substitute attractions of equal value as warranted by circumstances at the time of your tour. Tour durations are approximate and may vary during holidays and holiday weekends. Tour operator is not responsible for circumstances beyond their control, such as delays in the park systems, traffic delays, delays at international borders, inclement weather, vehicle malfunction or any other delays that may cause late pick-ups, late drop-offs, service delays, or changes to the tour itinerary.